Behaviour-Based Interventions

Case Study Government

Fospha provided advanced machine learning and customised interventions for a leading IT, business software and services provider.


Our client works with public sector businesses to transform the services they offer, through the use of digital platforms and consultancy. However, with reductions to local authority grants, their customers increasingly require long-term solutions that reduce their expenditure and improve customer satisfaction.

They turned to Fospha for their unique tools and advanced machine learning capabilities. We delivered an automated, customised webchat service for our client to roll out to their customers.
To read more about how this was achieved, and the results,

About Fospha

Fospha – the Customer Data Platform specialists – integrates all your data sources into one centralised data platform, providing you with a granular, single customer view. From here, we provide you with the unique tools to understand, and act upon, your data to drive conversions, ROI and reduce dropouts.


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